Going to touch on three topics tonight.
Topic 1: Viking cruise ship problems
As usual the day all the Viking ships problems went viral I got a ton of texts and e-mails from both my new-to-cruising friends and my non-cruising friends telling me things like, “See, that’s why I will never (or won’t go again) cruise.” Or, “You aren’t still going to cruise are you?” Well of course we are. Here’s why.
First, sailing off the coast of Norway at this time of the year is kind of like sailing in the Caribbean during hurricane season. You takes your chances. The folks on those cruise, if they did their homework or had a great travel agent to warn them, would not have taken that cruise without knowing it could be rough. These folks wanted to see the Northern Lights on this cruise. They took a chance. BTW: If one of my clients told me that they were extremely subject to motion sickness, I would have advised skipping this one. There are other cruises they might now want to take at certain times of the year as well. And global climate change is making those “times of the year” vary from historical norms. Kathleen and I have been through winds higher than that but thankfully always on a ship with fully functioning engines. Our first time through the Straits of Messina we had 60 knot winds and in the Tasmin Sea we had some amazingly heavy seas. I will address how Kathleen beats her motion sickness in a future post.
Second, if you haven’t seen the follow-up, the cause of the engine failure was lack of oil. So why didn’t the sensors tell them they were low on oil? Because the ship was rocking so much that the sensors were registering incorrectly. Still no excuse for pure stupidity on the Viking engineers part but I am sure it’s the kind of thing that won’t happen again.
Lastly, when I got a note from someone who said, see what happens when you cruise, “I am never cruising again.” My first reaction was to check the traffic stats for their particular city in the last week. I found that more than 30 people had been killed in their regional area. While that is sad, my question to them is, “Were they going to stop driving?” I doubt it. But in a storm situation when no one suffered more than minor injuries, they were going to stop cruising? Not that logical. And all those Viking passengers got their money back as well.
Topic 2: An absolutely excellent and awesome article about one of my favorite travel people
In case you missed it last Sunday, the NY Times weekly magazine had a really long and really in-depth article about one of my favorite people, our local travel expert, Rick Steves. (Click here to read it.) We have seen Rick speak a few times and his office is just north of us. He even performed with Seattle Men’s Chorus a few years back. He didn’t sing but he did tell some great travel stories between the songs. It was fun.
We love Rick and often follow his travel advice. His books on touring and museums are the best. He even has books about cruise ports in Europe. We love his restaurant picks as well. His book helped us find a superb place in a basement in Sienna once. Great food! If you are touring museums or taking walks in cities in Europe, have Rick with you either on his app or one of his guide books. He rocks. The article is worth a read. It kind of defines why travel is so important.
Topic 3: Cruise lines need to do a better job of getting in front of stuff like the Viking thing.
Whether it’s something as crazy as the Viking news earlier this week, norovirus or an unscheduled cruise cancellation, the cruise lines need to get out there with what is going on a whole lot faster. In this day and age of constant social media posting, things often end of looking a lot worse than they are but when people post about them and nothing is said by the cruise line involved for 12 hours or more, it looks bad and it gives social media control of the issue.
The same is sometime true when you are on a ship as well. Things will happen, there will be alerts or schedule changes and you won’t know what happens for hours. For instance, on our last cruise a port was cancelled. It was obvious from where we were when we woke up that we weren’t going to the port we missed. On the ship’s television map, we were far beyond it. And outside our windows, we couldn’t see land, which meant we were at sea. Yet there was no announcement about the change in course until around 10:00 am of that day. Pretty obvious by then that we weren’t going to the port.
Just an aggravation when I was just a passenger but more so now that I am a travel professional.
Wherever you go, go with all your heart. — Confucius