As I mentioned in my post yesterday, I did an interview (on tape) with Kelly Koopmans of KOMO-TV. She tells me it will be shown next Friday so when it is available on the KOMO-TV website I will let you know.
Kelly is a pretty great interviewer and she made me feel like we were just having a pleasant conversation. We talked for almost 20 minutes and to be honest I didn’t even realize that we were doing the interview until about 5 minutes in. She also told me that out of that 20+ minutes of talking, she might end up using a minute or two on the air. That’s TV folks. You think you are the star and then you wind up on the cutting room floor.
One thing Kelly did, (a few days before we talked) was send me a set of questions/talking points she wanted to discuss. I did some research and added my opinions. Since I know she won’t put all of them in the report, I thought I would share them with you. The questions are in bold and my answers aren’t.
Can we expect a spike in prices once things reopen or will there be bargains to get people traveling again?
This will probably differ based on the kind of travel expense. My best guess based on what I am reading and seeing in future pricing is that we will see a lot of bargains as the travel industry tries to entice people to travel again. Even though the government may say it is OK to travel, many individuals may find have some trepidation about going out there again. It will definitely be slow to come back and hotels, airlines and cruise lines will have to really try hard to get it going again.
How far out should you wait to cancel if you have a trip booked right now?
If you have a flight or a cruise booked that you don’t think will go, DO NOT cancel it. Let them cancel you. If you cancel, you may lose any deposit or payment you have made. Or you may only be able to get a credit that is good for a specific time. If they cancel you, you will either be able to get a refund or possibly a credit for future travel that exceeds what you would have paid for your current travel. For instance, if you cancel a cruise in June today, you may get your deposit back or pushed forward as a credit but if you wait until they cancel you, with most cruise lines, you could get a 125% Future Cruise Credit.
Are summer and fall international trips off?
That’s one I can’t answer. As we all know, Europe was hit harder (for their relative size) than we were. Asia more so. And the CDC has banned cruises to and from the US until after July 24. Small countries (especially those in poorer areas of the world) may still have their doors closed because they were unable to deal with the virus as well as larger industrialized nations. A traveler’s best bet might be to think about in-state travel first, then inside the USA travel and finally international travel. We have a trip planned for August to Ecuador and the Galapagos Islands which we are pretty sure will be cancelled. But we also have a European Christmas Market river cruise in December that I think we should be able to take.
Tell me about travel insurance… are all these changes covered?
The best way to think about travel insurance is this: If you don’t have what is called Cancel for Any Reason insurance (which most people don’t because it is VERY expensive), then if the flight/cruise/attraction is open and running, your insurance will not cover reimbursement if you decide not to go because you are worried you might get sick or quarantined far from home. If you are sick or get the virus, then yes, you would be covered. Or if you are traveling and get sick, your insurance would cover your medical costs as well as getting you home.
If your flight is canceled do you settle for a voucher or can you get cash back?
Decide what is best for you. If your flight is cancelled, they have to give you a choice. If you cancel your flight, you might not have that choice. If you need the $$$ now, take the refund.
What are your rights as a consumer when it comes to changing or canceled flights?
For domestic flights, as well as international ones departing or arriving in the U.S., you’re covered by the rules of the Department of Transportation. As it says on the DOT’s website, if your flight is canceled — no matter the reason — you are entitled to a full refund back to your original form of payment for the unused portion of your itinerary.
When your flight is canceled, you are entitled to a refund — no questions asked — according to the DOT rules. However, some airlines have been trying their hardest to convince travelers to go with a voucher instead of a refund – despite the rules. The airlines are doing this to maintain as much positive cash flow as possible.
If you’re offered credit for a future trip and would prefer your money back, the best course of action is to call an airline’s customer service desk. Cite the DOT rules and contract of carriage you agreed to when you purchased your ticket. If you’re still out of luck, consider a credit card charge back.
But either way, knowing your rights is the first step in getting what you want.
How far ahead should you book?
Depends on what you are booking. If you have a cancelled cruise, book the next one as soon as you can. I have clients cancelled in May who have already rebooked for next May. And those cruises are filling up fast. People are going to want to travel and many already have reservations for next year and the year after. For instance, we have a cruise booked for September 2021 and October 2022. But when it comes to air and hotel, 11 months is about as far out as you can book, so you can’t book next summer now anyway.
Have you ever seen a time like this in your industry?
Since I have only been a travel professional for a little more than two years, I can’t say. As a traveler, I have NEVER seen anything like this. And it’s killing us not to be able to go anywhere.
Do you think this will forever change the travel industry?
I truly believe the biggest change is going to be paying more attention when something like this starts up in another part of the world. We got off our last cruise on March 2. We went to New Orleans for Mardi Gras. In hindsight, we should have skipped that one as the virus was a known factor in Asia (and Washington state) when we boarded. Other than that, I think things will be cleaner, more people will wear masks and wash hands…at least I hope we will have learned something from this.
I have also heard that some cruise lines are also considering two huge changes. First, adding a walk-through fever checking station to their boarding procedure. Apparently this is quite common when boarding a cruise ship in Japan. As Kathleen just mentioned to me, this would NOT catch those that were asymptomatic but I believe it is a good step in protecting the rest of us. If you have a fever, you shouldn’t be cruising.
The other major change on cruise ships would (and should) be no one being able to serve themselves in a buffet. No more bread baskets (that will both kill me and save my waist line) on tables in the dining room, basically no more handling of food by passengers, only by crew with tongs and/or gloves.
So that’s what Kelly and I talked about. I just thought I would share. I would love to hear some of your comments in the space below.
Never make predictions, especially about the future.—Casey Stengel