Yesterday when I signed off, I mentioned that I was sitting and waiting to try and get a reservation for the main dining room for dinner. At 11:30, the crew member showed up and started taking reservations. I was thrilled that I was second in line until she told the couple that was first in line that there were no reservations available for Select Dining before 8:30 pm for the balance of the cruise. It seems that on the first day of the cruise (while we were getting on), they allowed folks to reserve dining times for the entire week. So today, there was nothing available to reserve until late. And tonight there are two shows members of our group want to see. If we did dinner at 8:30, we could see neither of them. The same is true for tomorrow night. We didn’t even ask about the last night of the cruise as we have booked Rudi Sel de Mer specialty restaurant.
The lady making reservations said we could wait in line starting at 5:30, and they would take walk-ins as they came up. The couple in front of me said they had gotten in line the night before at 5:00 and finally reached the podium at 6:00, where the head waiter handed them a buzzer and said they could wait in the bar until it buzzed. They waited until 7:30 and then went to the buffet. It never buzzed. We aren’t getting into that mess. So it seems we are destined never to eat in the main dining room. We will do dinner in the buffet tonight, and then I am buying everyone dinner at the Italian specialty restaurant Cannoletto tomorrow night. Since I am the travel agent for everyone, I feel like I have misled them.
After that fiasco, I wanted to speak to someone in Guest Relations about it, but when I went up, there was a line of 20 people ahead of me, and I gave up. I am done. I thought we will just go with the flow. But at lunch, it got worse.
Mind you; this was a port day. Experienced cruisers know that if you stay on the ship on a port day, it is usually pretty empty. Not yesterday. The ship was packed. After we had tried to get the reservation, we figured we should go get lunch…in the buffet. Three of us wanted to go to the Dive-In, HAL’s hot dog and hamburger restaurant. What a mistake. When we got there, there wasn’t a big line, maybe 10 people. Kathleen grabbed a table while I ordered. They gave me a flasher and said it would go off when my food was ready. There were four people working in the Dive-In. On previous voyages, there have been seven or eight.
Our buddy Bob had gone off to help Judy find what she wanted in the buffet before he came and ordered his hot dog and fries right about 10 minutes after I had. About 20 minutes after I had ordered, I went over to see why it was taking so long. They were deep in the weeds and weren’t putting out a whole lot of anything. Finally, at about the 25-minute mark, my buzzer dinged. I couldn’t see anything that looked like my order, but when the frazzled lady shoved a tray my way, I had to tell her what was missing, which she supplied a few minutes later. At this point, we were 30 minutes from my order and 20 minutes from when Bob ordered his. Bob waited ten more minutes and then wandered over to see what was happening. In the meantime, I finished mine, got some gelato for dessert (that’s another story—keep reading) and told Kathleen and Judy I was going off to walk in Ketchikan. I passed Bob on the way out, still waiting for his hot dog. At this point, it had been about 40 minutes since he placed his order. When I returned from my walk, Kathleen told me Bob had waited another 30 minutes (a total of more than an hour), and he, like many others, just walked away. This is just wrong.
And I promised the “other story” about dessert. When I went back into the buffet, Judy came with me. We were just looking for something sweet to finish our meal. There are two entire dessert areas. On top of them was a list of today’s desserts. There were seven different items listed, including a chocolate cupcake, two types of fruit tart, a chocolate pudding-like mousse, a lemon bar and some other fruit cups. All were listed as desserts today. How many were under that sign? Just one. No, not one type of dessert, just one lonely chocolate cupcake. Not a single other dessert. When I asked, I was told they had run out.
When I am writing this, we have just finished eating dinner in the buffet. The food was mediocre at best. The funniest thing we saw was a huge, paella-sized pan filled with something—I wasn’t sure what. I asked the young lady who was serving it what it was. She said, “The people who baked it said it is apple pie. I think it’s apple soup with a crust. I had nothing to do with making it.” Cracked us up. At least she knew that what she was supposed to be serving was crap. So funny, but funny in a sad way.
Speaking of funny, yesterday morning at the buffet, Judy came back to the table with a pastry. She said she had seen another one she liked the looks of but wasn’t sure what the little things on top of it were. So she asked the person serving, and they said it was “beans.” Yup, beans. Now, I realize that you can make a great sweet topping for rolls out of some black Asian beans, but that isn’t what this was. I was intrigued, so I went over and got one. Those weren’t beans. They were tiny chopped pecans. The pastry was delicious. Now this is funny…but it is also dangerous. I asked her myself what those were, and the server told me, “Those are beans.” What if I had been allergic to nuts? Can you imagine someone at the buffet going into anaphylactic shock? That’s not sad; it’s scary. We did make a point to tell one of the managers, and he assured us there would be some education going on soon. He said he was sorry, but they had a lot of new people that were still in training.
I want to get this posted, and I promise to do my best to find something good about this cruise sometime before I get off on Saturday. In the meantime, here are some shots I took early in the morning from the ship and while off the ship in Ketchikan. Don’t forget, if you click the first shot, you can then scroll through with your arrow keys or by swiping…and PLEASE…don’t look at my photography on a phone. Please…
As I am posting this, we have just arrived in Prince Rupert—more tomorrow.
To the lover of wilderness, Alaska is one of the most wonderful countries in the world. — John Muir
Oh dear! We’ll you’ve put me right off the idea of ever booking a cruise with Holland America! Looks like right from the start they’re a bunch of amateurs, and your cruise experience is appalling. Maybe they need a new motto….if something can be screwed up, we’ll make sure we will! Judging by your comments so far, I’m glad to be sticking with Celebrity.
As a general observation it does seem that most if not all cruise lines are struggling to get back to pre covid standards, but there are degrees from “not like it used to be” which I think fairly describes most lines, to “abysmal” which seems to categorise HAL.
Paul, our experience a year ago on Millennium was almost as bad. Not sure there are any mass-market cruise lines that are any good anymore. One of the biggest problems is not enough staff and the ones that are here are so inexperienced. All the cruise lines are having problems with staffing. So many of their long-time crew who left when the pandemic hit found land-side jobs and did not come back.
Umm, gulp. I am becoming concerned about our cruise in July out of Rotterdam.
Okay, you are doing you best to sell me a HAL cruise but sorry Jim, its just not working. 🤔
I was always lead to believe they were the go to cruise line for Alaska but judging by your experience it seems not (at the moment).