This last week I had some wonderful ladies (I have mentioned them in a previous post) in the office and we were going over their cruise for next October. The cruise line they were going to book was offering a lot of “free” items if you booked now. One of those was a beverage package which gave them pretty much unlimited alcoholic beverages, soft drinks and specialty coffee beverages. But it doesn’t give them bottled water.
Now I have never had a problem with the tap water on a cruise ship but these ladies found this to be a very important item that they were truly surprised not to be included. To be honest, so was I. Not sure why it isn’t, but it isn’t. But I told them how they could get unlimited bottled water on board pretty much every cruise ship.
Step 1—Take an empty water bottle with you. You know, a reusable bottle.
Step 2—Head for the gym. This is where the “pretty much” comes in. Some ships (notably river cruise boats) don’t have gyms.
Step 3—Once you get to the gym, look for the bottled water dispenser. It will look just like a big Sparklets bottle. Like the one that is probably in your office. Like the one in the picture. Take the aforementioned water bottle and fill it.
There you have it. Bottled water at no charge for the price of a short walk to the gym. And hey, since you walked to the gym, maybe you should go ahead and work out. You don’t have to but you could. Then you could eat more. Isn’t that why we work out when we cruise?
There are only three things women need in life: food, water, and compliments.
The last few days in our office I realized why I am enjoying the travel business so much more this year than last year. This year it’s more fun. We have been doing this for a year and people know where we are and are coming in regularly. Comparing the last couple of days to the same time period last year reminded me that last year was all about training and learning and just getting started. Most days last year I felt I was in over my head. This year has been all about meeting new people and arranging their travel…and having fun!
Today for instance I got to meet another member of a bunch of wonderful women who range in age from 66 to 89 (I can mention their ages because I would NEVER mention their names) who came in late last week to book a cruise for next October. I have now met five of them and loved every minute of helping them plan their cruise and the air arrangements to get there. Between their three visits to the office so far, I have made five new friends.
Then yesterday, another client (who is becoming a friend) called to ask if she could bring in her new Mac and have me help her find some info on Cruise Critic. Had a great time doing that. In the meantime, I booked cruises for the ladies, talked with the Royal Caribbean Business Development Manager (who is a GREAT guy) who came in to see our fearless leader. Found out some facts I needed to know for still another client about things for them to do that are…you guessed it—fun!
Then I finished up today by meeting two other client friends at Starbucks to talk about their South America cruise that they just returned from. They shared some great recommendations for any other traveler that comes in who is going in that direction.
And lastly, earlier this morning, when I was talking to our fearless leader we were discussing why we do this job. I told him that I know there are many reasons our travel consultants do this job but for me, it’s because every day…it’s fun. I have spent the last 37 years working in the publishing industry where the most common contact I had with customers/clients was when they had problems. When they were facing deadlines. It’s altogether different in travel. In travel, people are calling us because they want to go on vacation. They want to have fun. It’s one of the best jobs I have ever had…helping people have fun.
Even though you’re growing up, you should never stop having fun. –Nina Dobrev
Since I started writing on these pages last month I have had a few people ask me if we are all about cruising. They want to know if we just help clients plan cruises. Nothing could be further from the truth. We at Expedia are a full-service travel agency. On our door is the slogan, “We plan, you pack.” We do have cruise ship in our name and Kathleen and I do take a lot of cruises but we have traveled on land in Europe and all over the USA. Plus, with most of our cruises we usually spend quite a few days either before or after the cruise exploring the city or region we are leaving from on the cruise we are taking.
For instance, we are doing an 11-day cruise from Dublin, Ireland to other ports in Ireland and spending four days in Iceland. But before we get on Celebrity’s Reflection, we will spend four days in Edinburgh, almost a week in Leeds, England visiting good friends and three days in Dublin before we embark. So when a client comes in and doesn’t want a cruise but does want a land trip, we can do it all. We can book you with a tour company who will take you everywhere in the country or region you have in mind. Or I can plan an entire trip just for you.
Last year I had two clients who came in during the spring asking me to help them plan a European trip for their families last summer. One wanted a four country tour with a cruise to the Greek Isles right in the middle of the land visits. The other asked for an eight city, 34-day tour by train, plane, rail and automobile. We arranged flights, rail tickets, hotels, dinner reservations, day trips and guided tours all over Europe. If you would like to see the entire tour, you can click here. It even has pictures and lots of great places you can visit if you are in any of these cities.
If this is the kind of vacation you are looking for, we’re the people to talk to. I love planning stuff like this. BTW: This is not the kind of plan you are going to get from an online or big box travel agency where you talk to a different person every time you call. And believe me, this planning took about two months and countless e-mails, phone calls and texts getting things reserved and set up. For me, it was just fun. For the clients it was a great time…at least that’s what they told me when they got back.
Traveling expands the mind rarely. —Hans Christian Andersen
Couple of blue footed boobies performing mating dance
One of the problems with working in a travel agency is that we see so many great travel destinations, that we want to go to all of them. Well, maybe not all of them. There are a few places I don’t care to go to but I never dwell on those. So our destination goal list grows with every presentation we see.
By the way, you may have noticed I don’t use the term “bucket list.” Not a big fan of trying to do things before I die. Always sounded kind of negative to me. Would rather set goals that keep me wanting to go on until I visit all of them. I am going to call them my destination goals. Bucket list is too negative.
So back on the new place we want to go. Last night Marilee Syme from Celebrity Cruises came by. Now we have been on quite a few Celebrity Cruises but we have never been to the one place that they kind of rule the world of ships—the Galapagos. To be honest, I have always wanted to go there. The animals, the flora, so many amazing things to see. So many things to photograph. And Marilee had just been there in September and she had first hand experiences to share and incredible photos she and her traveling partner had taken when they were there. No word fits but amazing.
Did I mention that the ships they have down there are not really ships. They are yachts. Celebrity’s “yachts” that sail the Galapagos hold no more than 100 people. The newest, the Flora, will be launched in just a few days. If this amazing new “yacht” interests you at all, check it out by clicking here: The Flora.
Of course that means we now have another destination to add to our list. But as I posted a few days ago, we plan far, far ahead. But right now, we are planned out about as far as we can go. Maybe 2022. But don’t let that stop you from going right now. If you are interested, let me know and I will set it up for you. You can send us pictures.
I love traveling and seeing new things, learning the histories of different cultures. But I’ve always wanted to go to the Galapagos to see the giant turtles.—Mikaela Shiffrin
Do you plan your vacations in advance? I mean way in advance? Like two years or more? We do. And for a couple of reasons we recommend that others do too. It’s especially important when you want to go someplace that there are few openings for. Or if you cruise and you want a particular cabin. Let me give you some examples.
Over the weekend we (along with my brother and his bride) booked a Christmas Market cruise on Viking River Cruises for December of 2020. Why so early? Because we really want to do a Christmas Market cruise and we can’t go in 2019 because…Viking is pretty much sold out. That’s right. Most Christmas Market cruises in Europe are sold out for 2019 or there is very little left in the way of space. And the space that is left now, is pretty expensive. By booking for 2020, we got the stateroom we want, we got the dates and the route we want as well. Not only that but because we booked within this month (following our Viking Cruise night at the agency last week) we were awarded additional onboard credit. It was a great deal.
Another example. Last week I had a very nice woman come into the agency to ask about booking an Alaskan cruise for this July or August. It was her, her husband and her two boys in the same stateroom. But the real problem is that there are very few staterooms that will hold four people left on any of the most kid-friendly ships. Category after category are sold out. My suggestion…let’s look at summer 2020. Great deals and the best stateroom selection. Of course there are staterooms like that left, but they aren’t a bargain at this point.
Or…Tonight we had a great friend send us a referral for her brother and sister-in-law who want to sail to the Caribbean next Christmas. This is a GREAT time to book that cruise—during WAVE season (which is going on right now) when all the cruise lines have major specials. There should still be plenty staterooms in all categories available. But if they ask me in August or September, not as many.
Lastly, we got two of our best friends the exact stateroom they wanted for a February 2020 cruise that will stop in New Orleans during Mardi Gras. It was the last of this particular kind of very desirable stateroom. And the best part was that this weekend, that cruise line had a sale with a reduced deposit as well as some other great perks (because it’s WAVE season). If they waited even three more weeks, their deposit would have been 19 times higher. Seriously.
So the message here is, if you know your dates, or know that you can get certain time off, or you are retired and can go whenever you want, then book early! If the price goes down, you can always rebook for the new price. So…if you have any desire to join us on a Christmas Market cruise in December 2020, let me know and I will set it up. Or go anyplace else next year.
Plans are nothing; planning is everything. —Dwight D. Eisenhower
Just a short post tonight. From time to time at the agency we have a Cruise Night. The means that a representative from one of the cruise lines comes in with all kinds of cool info about their line. We had our first one about a year ago (our buddies Bob and Judy came all the down from BC for that one) and we had about 15-20 people attend. It was pretty cool. We have had about one a month for the last year. The attendance goes up and down but last night was a first. We were standing room only.
Viking Cruise rep, John Jerkovich did an outstanding job telling us all about Viking river cruises and Viking ocean cruises. Viking is known as THE river cruise company (well known from their sponsorship of Downton Abbey on PBS) and now they are totally into ocean cruising with six ships currently sailing and more than 10 planned in the next five years.
If you live locally, you should stop by our next Cruise Night next Tuesday night at 6:30. The topic is The Galapagos. Marilee Syme from Celebrity Cruises will join us to talk about their brand new (it launches in May) Galapagos-only yacht (really—a yacht) that you can sail on. If you are interested in coming, you can RSVP by clicking here. It’s always a lot of fun and there’s wine, goodies, door prizes and more.
This afternoon I was working in the agency when I got a call from a very nice lady who asked a question we get all the time. The first words out of her mouth were, “How much does it cost to have you book our vacation?” I was thrilled to tell her exactly what I tell everyone else—absolutely nothing. Not a proverbial red cent, not a single penny, not a dollar, not a hundred dollars—NOTHING! It costs you no more to book a cruise, a hotel, a rental car or in some cases a flight with us than it does for you to call the cruise line and book it yourself. In fact it may cost you more to book it directly. More about that below.
But first I want to explain why we work for free. The cruise lines and the hotels and the car rental companies and in some cases the airlines pay us commission. If you book directly with a cruise line, hotel or rental car company, you will pay exactly the same price, they just keep the commission they would pay us. As well they should. Because if you deal directly with a travel provider they have to pay someone to answer all your questions. The only problem is, once you get the answer to your questions, if you want to call that same person back to get another questioned answered—good luck. Those folks (who do a great job) sit in a big room someplace in the middle of the USA (or in some cases they sit in other countries) and answer phones. They take those calls, first-come, first-served so your chances of talking to the same person when you call back are pretty small.
So, since we (travel agents) don’t cost you anything (and in many cases can save you money) why aren’t you booking your vacations with us?
Here’s an example of what I am talking about. Today the caller who wanted to know if it cost more to work with us, told me she had called a cruise line the night before. She said all she wanted to do was ask some questions about cruising because she had never cruised before. The person wouldn’t even talk to her until she gave them her name and phone number. I explained I would want those too, but first, ask me the questions. She did. Before I ever knew who she was, I answered all her questions. She then told me that the cruise line had quoted her a particular price for a particular stateroom on a particular cruise. I told I could match that and I would take care of booking her airfare as well. She said, “WOW! That’s super!” And I told her not to forget she would need transfers from the airport to the ship and back again. She had not thought of that.
I then spent about 25 minutes on the phone with the cruise line, got the stateroom for less than she had been quoted (because she had never been on a cruise and I knew what to ask for) and got her a great flight and transfers as well. I emailed her the pricing and she replied with a few more questions and said she would call in the morning to book. I have already told her what I need to know when she calls and the call should take no more than five minutes of her valuable time (unless she has more questions), then I will be the one dealing with the cruise line and getting everything set for her. If there is a problem later on with any of it, the cruise line will contact me and I will deal with it. That’s the way a real travel agent should work.
Then at the end of the day, we heard this from another Expedia office: “Woot! Just obtained a new customer from (A Particular Cruise Line). They told us that (A Particular Cruise Line) is getting too expensive to book with now that they charge research / booking fees.” Not sure this is 100% accurate at this point but to be honest, I totally understand why they would do that. Since I can spend hours talking travel and getting info from a new client, I can see why they might feel the need to do that. Especially when it comes to new cruisers or inexperienced travelers who would have to have a lot of things explained to them. That’s our job and where you are concerned…we do it for free.
What’s a typical day for a Expedia Cruise Ship Center Travel Consultant like? Isn’t that something you have always wanted to know? Today was a typical day. Did a bunch of paperwork at home this morning and then we went into the agency. Our agency is about a 20 minute drive from the house and the best part is that it’s opposite the flow of traffic so we get there with a minimum of effort.
No sooner had we arrived at the agency and got settled than my first appointment of the day walked through the door. The couple I had booked the Mediterranean cruise for (that I wrote about yesterday—the strange non-balcony) were coming in to go over travel insurance (a topic for another day), their airline seating, shore excursions, pre-cruise hotel and all the other parts of the (as we call it in the travel biz) “the complete vacation.”
The “complete vacation” starts when you leave your house and head to the airport and it ends when you walk back in your front door after your trip. I like to run an Excel file that lists every possible thing that could cost them money (other than souvenirs and lunch) during their vacation. This is also a great way to remember all the places you are going and things you are doing. And I really appreciate clients like these who are looking for that “complete vacation.” I promise much more on this topic in a coming post.
After our discussion with this wonderful couple (we spent about half the time just talking about all the amazing ports they will get to see on their 22-night cruise) they were off and I started on my to-do list for them getting all those things done that they now don’t have to deal with themselves. I still have a few more things I have to do to complete the list and it seems to keep growing all the time. About halfway through the list, a friend of a good friend gave me a call to see if he could arrange a birthday cruise for his wife and eight or nine friends. So I quickly got him some numbers and dates so he could start organizing the celebration.
While I was dealing with the to-do lists for our Med travelers and checking on the birthday celebration, Kathleen was doing all the paperwork for the Med travelers and checking up on some others we needed to update. There is quite a lot of paperwork involved in our business (with Expedia) and most agents have to do their paperwork themselves but Kathleen and I have a wonderful set up where I deal with the clients and do most of the research while she takes care of the invoicing, receipts, etc. It’s a perfect situation as we both get to work to our strengths and makes us a truly great team. I couldn’t and wouldn’t do this job without her.
You may have heard that late yesterday, the Oasis of the Seas, one of the largest cruise ships in the world is skipping a day at sea and coming home early due to…norovirus. I say you may have heard this because it was on all the nightly news on about every network and it will be covered by the other media. This is another thing I get asked about all the time by our non-cruising friends. “Aren’t cruise ships dirty? Everyone keeps getting that norovirus thing.”
Well I just have to say this…it’s the flu. The 24-hour stomach flu that you and I have been getting since we were kids. (See the CDC description here) But because people are in such close proximity to each other on cruise ships it tends to multiply a little quicker than other places. But not all other places. Schools are just as bad. Colleges, especially dorms and Greek houses. Then why do we only hear about it when it happens on cruise ships? My guess is that it’s because they actually do something about it on cruise ships. They take people home early. They stop and clean the entire ship. They sanitize beyond belief…because no one likes to be sick on vacation. Take it from someone who got a horrible cold on our last vacation, it’s a terrible place to get sick. All you want is your own bed, your own medicine, your own TV shows and books to distract you and you feel like you have to struggle through.
But it just frosts me that every time this happens, a huge deal is made about it. On the Oasis this time, 277 people are sick as of a day ago. 277 out of more than (counting crew) 8,000 (quoting ABC Evening News). And it makes headlines. Now let’s take any 8,000 random humans. My guess is that there are pretty close to that many of them sick at any given time. But because this happens on a cruise ship, we make a big deal about it.
Yes, Royal Caribbean did choose to cut the cruise short by one day so they can completely disinfect the ship. We have seen them do that and they do an awesome job. And yes, the people on the cruise will be disappointed. But Royal is refunding them for their entire cruise and they can take their next vacation pretty much free. And for all but 277 of those 5,000+ guests, they got a pretty decent vacation to start with and they get another one for free later on. Do you think if any of those folks had been on a land-based vacation at a hotel and they got the flu, that the hotel would have given them a free week’s stay? I doubt it.
So the next time you see a news report that there is a norovirus outbreak on a cruise ship, just remember this message—It’s the flu. Brought to you by this guy who loves to cruise.
On Christmas Eve I wrote about how we got into the travel business so quickly because of a guy named Seth Wayne. I mentioned that Seth is the morning meteorologist on KOMO-TV here in Seattle. But he has another job. He hosts a weekly radio show all about travel. He has become the go-to guy for travel and cruising here in Seattle. His show, Adventures Await, is on KOMO radio every Sunday at 2:00 pm PST. If you aren’t here in Seattle to listen to it over the air, it is available online through TuneIn by clicking here. every Sunday. Even if I’m not on the show, it’s great with lots of super travel tips, interviews and facts.
Earlier this month Seth and I taped a show that was broadcast for the first time two weeks ago and because of the holidays, it was repeated again today. On the show he and I discussed the upcoming 2019 Alaska cruise season. I thought the show went really great and I tried to tape it to put in on my website so that everyone could listen but due to technical difficulties it wasn’t on the web and the only radio we have in the house sounds like garbage. But it was rerun today and I grabbed it. You can listen to it on my JKBellomo site by clicking here. Please keep in mind that due to legal restrictions I have to leave the show as it is on the radio with all ads and news/weather/traffic but you can fast forward through those if you want to. Hope you like it if you get a chance to listen.
One last thing. You can also get the show as a podcast on iTunes. Just search iTunes on a computer or in the Podcast app on an iOS device for Adventures Await. But keep in mind that they are about three months behind in posting the episodes so my first show that was taped back in July just got posted recently.