This happened today on our Cruise Critic Roll Call for our February Celebrity Reflection cruise to Mardi Gras in New Orleans. It was a question from one of our fellow cruisers about what happens if…
This was our fellow cruisers original question:
“I’m sure some of very well cruised folks here can help with a couple of questions. We fly in the day before the cruise from London and I can’t help but worry that we might have a delayed flight. If we missed the ship (heaven forbid) would Celebrity help us with a flight to New Orleans if we are not booked cruise air? I don’t mean financially, just practically. The other query is on lost luggage.
Last time we flew into Miami we arrived, bags didn’t. Fortunately we were not cruising and the bags were delivered a few days later to our hotel. So, if history repeats itself and we sail off into the sunset and our bags are still flying the Atlantic, will it be Celebrity or British Air (BA) who have to get the bags to the ship. Ok, so I’m being a drama queen but I do like a plan B in place.”
I was on this like jam on bread. This is my kind of thing. Helping people who travel. So I thought I would share this with everyone even though I know that some of my readers who are on the cruise with us (you know who you are) have already read it. Below is my response. If you cruise or fly and are worried about this kind of thing, pay heed.
Since you didn’t book air with Celebrity (cruisers call Celebrity X—it’s on the side of their ships and dates back to their Greek heritage), you are going to be on your own getting to New Orleans. X won’t book your flight, or assist with transfers. But if you do contact them if you are late, they will assist you with where to go in New Orleans to board the ship and how to do it. As to your bags, if they don’t arrive in time, it is BA’s responsibility to get them to you in New Orleans, not Celebrity’s.
You already did the smart thing by coming in a day early. That said, I do understand about the luggage as BA probably has few flights to MIA so it won’t show up until the next day unlike if you were flying from NYC or Chicago where the airline might have a flight to Miami or FLL every few hours. The best thing you can do to avoid lost luggage is to get to the airport EARLY! Otherwise there is very little you can do other than go carry-on only which I have NEVER understood how anyone can do, especially on a cruise. (One extra pair of shoes for me takes up almost an entire carry-on. 😂 ) One suggestion would be to pack three days of clothing in your carry-ons so if your luggage is delayed, you have some clothing. Also, if you are each bringing one checked bag, don’t forget to cross pack so that if one bag is delayed you both have something to wear. And of course, NEVER pack anything you HAVE-TO-HAVE (prescriptions, etc) in your checked bag.
We will keep our fingers crossed for you. Hope this helps.
The REST of the story
I should add that later they (and others) responded (we had quite the discussion) and it turns out the couple who asked the original question can’t affect their bags by getting to the airport earlier as they are flying into Heathrow (LHR) from a regional airport. It also came to light that they only have one hour and thirty-five minutes to change planes.
If you have ever been to Heathrow you know that is VERY problematic. I won’t change planes at LHR with less than three full hours. If you have never flown through LHR (we have a bunch of times) there are five terminals and domestic and intra-Europe flights usually come in at Terminals 1 through 4 while international flights leave out of Terminal 5. Transiting from one terminal to the other means going out of security, riding a bus and then going back through security. When we flew from Seattle to Edinburgh last May, it took us almost 90 minutes to go from our Terminal 5 arrival gate to our Terminal 3 departure gate for our flight from LHR to Edinburgh. And that was a very smooth transition at a pretty good time of day.
Of course all this comes back around to why you need a good travel agent. A good, well-traveled agent knows these kinds of things. Especially if you are a new traveler or someone who doesn’t travel that much. Plus, this applies to any travel, not just those of us who cruise.
I hate flying, airports and the whole rigmarole – queuing up, security and lost luggage.—Johnny Vegas