You aren’t bothering me…really

IMG_4119Over the last few days I have been working with two different clients on two different trips. One has me looking for a Caribbean cruise, first for next Christmas and then when that proved way too expensive and hard to find, one in February of 2020. The other was looking for a short cruise to Cuba.

I did most of the planning by going back and forth with e-mails. They would ask questions, inquire about alternate cruises, ask about travel insurance, different types of staterooms and other types of questions. I would send replies with new options for them. In all, I would guess that I exchanged at least 10 long e-mails with each of these wonderful folks.

But the one thing that both of them had in common was that they started every e-mail by apologizing for asking for so many options, for so many changes. On almost every e-mail reply the first line was, “Sorry to be bothering you with this,” or “I hate to ask you about a different option.” I just want to make one thing clear…you aren’t bothering me.

I have had this happen before with close friends. One of my best traveling buddies asks me about airfare and always starts by saying, “only when you have time.” Another very close friend spends a lot of his time looking at travel arrangements to have me book them. When I ask why he did all the research he said, “I didn’t want to bother you.”

If I was bothered by people asking me to find out about different types of travel, I wouldn’t be doing this as my “funtirement” job if I didn’t love looking for travel. I am at a point in my life where I don’t really have to do this job. And I really do love it…most of the time.

Sometimes because I look so hard for different options, I find something truly important. As an example, in looking for the Cuba cruise for these clients I discovered that if they went to Cuba after March 18, the overnight cruises were much shorter than after. The March 18 cruise (and those before that one) have an overnight in Havana. They arrive at 8:00 am on day 1 and then don’t leave until 3:00 pm on day 2. After the March 18 cruise, they arrive at the same time but leave Havana at 6:00 am on day 2 so even though they get a full day and an evening on the island, they don’t get a second day.

We also looked at another cruise that did an entire day in Havana and then sailed away at 5:00 pm and then did an entire day on the south side of the island in Cienfuegos from 8:00 to 5:00. But I also read a lot of reviews by other travelers that had been there that one of the things they loved the most was the evening time in Havana and this cruise didn’t give them that. And I found other options. They ended up getting the exact cruise they wanted along with all the visas and travel insurance they need.

I loved finding that kind of stuff. Digging to find the best thing for the clients. See the smile on my face. You aren’t bothering me…really

I like bothering people and stirring things up. –Tim Daly

It’s all about the fun

adobestock_172983654The last few days in our office I realized why I am enjoying the travel business so much more this year than last year. This year it’s more fun. We have been doing this for a year and people know where we are and are coming in regularly. Comparing the last couple of days to the same time period last year reminded me that last year was all about training and learning and just getting started. Most days last year I felt I was in over my head. This year has been all about meeting new people and arranging their travel…and having fun!

Today for instance I got to meet another member of a bunch of wonderful women who range in age from 66 to 89 (I can mention their ages because I would NEVER mention their names)  who came in late last week to book a cruise for next October. I have now met five of them and loved every minute of helping them plan their cruise and the air arrangements to get there. Between their three visits to the office so far, I have made five new friends.

Then yesterday, another client (who is becoming a friend) called to ask if she could bring in her new Mac and have me help her find some info on Cruise Critic. Had a great time doing that. In the meantime, I booked cruises for the ladies, talked with the Royal Caribbean Business Development Manager (who is a GREAT guy) who came in to see our fearless leader. Found out some facts I needed to know for still another client about things for them to do that are…you guessed it—fun!

Then I finished up today by meeting two other client friends at Starbucks to talk about their South America cruise that they just returned from. They shared some great recommendations for any other traveler that comes in who is going in that direction.

And lastly, earlier this morning, when I was talking to our fearless leader we were discussing why we do this job. I told him that I know there are many reasons our travel consultants do this job but for me, it’s because every day…it’s fun. I have spent the last 37 years working in the publishing industry where the most common contact I had with customers/clients was when they had problems. When they were facing deadlines. It’s altogether different in travel. In travel, people are calling us because they want to go on vacation. They want to have fun. It’s one of the best jobs I have ever had…helping people have fun.

Even though you’re growing up, you should never stop having fun. –Nina Dobrev