Quick Shots

Viking almost catastrophe follow up

Tonight just two quick things I want to share. The first is an awesome story about Viking Cruise Line’s ship that ran into trouble last week off Norway. If you missed it, I wrote about it late last week. Their crew and the whole company stepped up big time. You can click here to read the article. Worth the few minutes. Warning thought, it is a harrowing account. I would not have wanted to be on that ship. But I would have been thrilled by the way the crew onboard handled things.

Watching a big ship sail down a tiny canal

MeyerWerftAll through 2008 we were anxiously waiting the building and launching of Celebrity Cruise Line’s Solstice. This was not just a new ship, this was an entirely new class of ship. We (Kathleen and I) along with our Martini Mates were booked on Solstice’s 8th cruise in early March. So leading up to the launch we watched her being built at the Meyer-Werft shipyard in Papenburg, Germany. They had web cams all over her and we checked every day to see the progress. We would try to figure out where our staterooms were and how the rest of the ship was coming together. Finally, after waiting for months, they had the “roll out.”

They call it a roll out because the ship literally has to roll to the sea though some pretty tight places. We watched that journey on webcams and from people posting photos taken along the way. When ships roll out from Meyer-Werft they are quite a ways from the open ocean. It is really quite a site to see a GIANT cruise ship in a tiny little canal floating through farm lands. I bring this up because it happened again this week. It wasn’t a Celebrity ship but a Royal Caribbean ship. Their new behemoth, Spectrum of the Seas, is really something to see. And she was captured in a really cool YouTube video being towed out to sea. You can watch it all by clicking here. It’s one of those things that I find fascinating and you might too. It’s only a little over a minute.

We are all travelers in the wilderness of this world, and the best we can find in our travels is an honest friend. — Robert Louis Stevenson

 

Odds and Ends

Going to touch on three topics tonight.

Topic 1: Viking cruise ship problems

VikingAs usual the day all the Viking ships problems went viral I got a ton of texts and e-mails from both my new-to-cruising friends and my non-cruising friends telling me things like, “See, that’s why I will never (or won’t go again) cruise.” Or, “You aren’t still going to cruise are you?” Well of course we are. Here’s why.

First, sailing off the coast of Norway at this time of the year is kind of like sailing in the Caribbean during hurricane season. You takes your chances. The folks on those cruise, if they did their homework or had a great travel agent to warn them, would not have taken that cruise without knowing it could be rough. These folks wanted to see the Northern Lights on this cruise. They took a chance. BTW: If one of my clients told me that they were extremely subject to motion sickness, I would have advised skipping this one. There are other cruises they might now want to take at certain times of the year as well. And global climate change is making those “times of the year” vary from historical norms. Kathleen and I have been through winds higher than that but thankfully always on a ship with fully functioning engines. Our first time through the Straits of Messina we had 60 knot winds and in the Tasmin Sea we had some amazingly heavy seas. I will address how Kathleen beats her motion sickness in a future post.

Second, if you haven’t seen the follow-up, the cause of the engine failure was lack of oil. So why didn’t the sensors tell them they were low on oil? Because the ship was rocking so much that the sensors were registering incorrectly. Still no excuse for pure stupidity on the Viking engineers part but I am sure it’s the kind of thing that won’t happen again.

Lastly, when I got a note from someone who said, see what happens when you cruise, “I am never cruising again.” My first reaction was to check the traffic stats for their particular city in the last week. I found that more than 30 people had been killed in their regional area. While that is sad, my question to them is, “Were they going to stop driving?” I doubt it. But in a storm situation when no one suffered more than minor injuries, they were going to stop cruising? Not that logical. And all those Viking passengers got their money back as well.

Topic 2: An absolutely excellent and awesome article about one of my favorite travel people

StevesArticleIn case you missed it last Sunday, the NY Times weekly magazine had a really long and really in-depth article about one of my favorite people, our local travel expert, Rick Steves. (Click here to read it.) We have seen Rick speak a few times and his office is just north of us. He even performed with Seattle Men’s Chorus a few years back. He didn’t sing but he did tell some great travel stories between the songs. It was fun.

We love Rick and often follow his travel advice. His books on touring and museums are the best. He even has books about cruise ports in Europe. We love his restaurant picks as well. His book helped us find a superb place in a basement in Sienna once. Great food! If you are touring museums or taking walks in cities in Europe, have Rick with you either on his app or one of his guide books. He rocks. The article is worth a read. It kind of defines why travel is so important.

Topic 3: Cruise lines need to do a better job of getting in front of stuff like the Viking thing.

Whether it’s something as crazy as the Viking news earlier this week, norovirus or an unscheduled cruise cancellation, the cruise lines need to get out there with what is going on a whole lot faster. In this day and age of constant social media posting, things often end of looking a lot worse than they are but when people post about them and nothing is said by the cruise line involved for 12 hours or more, it looks bad and it gives social media control of the issue.

The same is sometime true when you are on a ship as well. Things will happen, there will be alerts or schedule changes and you won’t know what happens for hours. For instance, on our last cruise a port was cancelled. It was obvious from where we were when we woke up that we weren’t going to the port we missed. On the ship’s television map, we were far beyond it. And outside our windows, we couldn’t see land, which meant we were at sea. Yet there was no announcement about the change in course until around 10:00 am of that day. Pretty obvious by then that we weren’t going to the port.

Just an aggravation when I was just a passenger but more so now that I am a travel professional.

Wherever you go, go with all your heart. — Confucius